FAQ

SellBuddy is an online marketplace for inspected and cleaned pre-owned furniture. We're committed to refreshing great design, providing a stress-free way to sell, and spearheading the circular economy.

Sellers don't have to worry about dealing with strangers, expensive dump fees, storage costs, impossible doorways, or rental cars. SellBuddy handles all of the heavy lifting, from pickup to finding a new home, and not a landfill. 

Buyers don't have to worry about dirty furniture, meeting up with strangers, or the costly price tag of shopping new. We professionally clean, offer affordable delivery, and have deals up to 90% off top brands such as Restoration Hardware, West Elm, Crate and Barrel, and more.

SellBuddy provides pickup in Denver and surrounding areas.

Our Denver showroom is open for pickup from 11AM to 7PM weekdays, 11AM to 5PM Saturday, closed Sunday.

Our showroom staff are also available during those hours for assistance. They can be reached at +1 (720) 689-4656.

Yes, our team can provide a Certificate of Insurance as needed by your building's management. Please let us know by text during your submission process.

To sell furniture with SellBuddy, simply complete our submission form. Our team will review your submission and provide confirmation within one business day.

Pickups with SellBuddy are free of charge.

SellBuddy accepts pre-owned furniture that meets our quality and durability standards. Items must be fully assembled and remain assembled before submission and pickup. Submissions may be rejected at pickup if the item's actual condition differs from the submission form or if there are mechanical issues, structural damage, or missing parts.

We do not accept:

• Fast furniture: Items made of particleboard or pressed wood.
• Items with significant discoloration, fading, stains, or scratches.
• Cribs or changing table
• Furniture subject to product recalls.
• Disassembled furniture.
• Electronics or household appliances.
• Mattresses, box springs, bedding, and throw pillows.
• Sleeper sofas with non-detachable mattresses.
• Oversized items (bulk storage cabinets, bunk beds, oversized dressers, etc.).
• Wall-mounted items.
• Items with major mechanical issues, structural damage, or missing parts.
• Items that have been left outside.

Ownership of your items transfers to SellBuddy upon completion of your pickup appointment. By submitting furniture, you agree to our Seller Agreement.

After receiving your furniture, we clean, photograph, and make every effort to preserve and monetize each piece.

Yes, just text us photos of the additional items before your pickup date for approval.

Once your items are picked up, full ownership transfers to SellBuddy, and they cannot be returned. Please carefully consider this before submitting an item.

We evaluate each submission to assess the item’s quality, value, and market demand. Providing detailed information during the submission process can increase its resale potential. If available, include photos of tags to help validate your item.

Similar to consignment, sellers earn a revenue share based on the final resale price of their item. Our algorithm looks at your item's brand and condition alongside other market data to set its price. Prices decrease over time to help attract buyers.

We email digital checks via Checkbook.io on the second and fourth Friday of each month. These checks can be directly deposited into your account or printed and deposited at your bank.

Once we approve your items, you will be texted a link to schedule with us. You will then pick a date along with a 3-hour window in the morning or afternoon. Our team will arrive during that time and call when they're on the way.

Before your appointment, carefully measure all doorways, elevators, and hallways to ensure the items can be moved. Please note, we do not offer specialty services such as couch disassembly, door or fixture removal, window delivery, or fire escape delivery.

On the day of your appointment, you will receive a call with an estimated arrival time when our team is on the way.

Ensure you or an authorized representative is present for the duration of the pickup, as our team cannot proceed without supervision.

At the appointment, our team will perform a physical inspection of the items. Items may be declined if they differ from the information provided during submission, have mechanical issues, structural damage, missing parts, or require specialty disassembly. Items with unreported damage, stains, or flaws may also be declined. If approved, we will transport the items to our facility for resale preparation.

Please note: Only items submitted and approved by SellBuddy prior to your appointment will be eligible for pickup.

Yes. If you cannot attend your appointment, please provide the full name of an authorized person to manage it on your behalf. Pickup cannot be completed without supervision.

Before your appointment, carefully measure all doorways, elevators, and hallways. If you realize an item you submitted is too large for your space, please text us before the day of your pickup appointment.

Please note: We do not offer specialty services such as couch disassembly, door or fixture removal, window removal, or fire escape delivery. Additionally, we cannot pick up items that were not approved during the submission process.

No. We cannot pick up items left in hallways, lobbies, storage units, or any outdoor locations where furniture may be exposed to the elements.

Once your appointment is completed, ownership of your items transfers to SellBuddy. Please consider this carefully before submitting items, as we cannot return them afterward.

After pickup, your items are taken to our showroom, where they are professionally cleaned and photographed in high resolution from multiple angles to showcase their quality and condition. Items are securely stored in our showroom until sold.

We then list your items, with starting prices determined by our algorithm based on the brand, condition, and demand for similar pieces. Prices adjust over time in response to market demand.

We send weekly update emails so you can track the status of your items, and email digital checks on the second and fourth Friday of every month that can be direct deposited.

Tipping is entirely optional, but you are welcome to tip if you feel you’ve received exceptional service. The SellBuddy team is strictly prohibited from soliciting tips under any circumstances.

You may cancel your appointment before the pickup date. Cancellations on the day of are subject to cancellation fees due to the extensive planning and logistics required for scheduling our professionally trained pickup team.

SellBuddy uses a proprietary algorithm to quickly determine a fair price for each item. Pricing is initially based on the item's category, original value, and condition after inspection and cleaning. It is updated daily to align with market trends.

“Original Price” refers to what the seller initially paid for the item or, for discontinued or overstock items, the seller's estimate of the item’s value if sold new.

While we strive to verify original prices and brand names to ensure accuracy, we rely heavily on information provided by sellers. We recommend doing your own research as well.

If you notice any inaccuracies in our marketplace, please call us at +1 (720) 689-4656 during business hours, and we’ll promptly address the issue.

We make every effort to accurately represent each item we receive, but we are not certified authenticators. Used furniture is unique, and we rely on sellers for item details. While our team works hard to identify issues or errors, we cannot guarantee complete accuracy due to the volume of items we handle. We encourage you to do your research and thoroughly inspect each piece before accepting delivery or pickup, particularly for specific brands.

Every item we sell gets the white-glove treatment – thoroughly inspected and cleaned with top-notch gear. We vacuum every inch of fabric, wipe down every solid surface, and even go the extra mile to extract stains and fix up minor flaws.

Yes, you may browse all of our inventory in our Denver showroom before purchasing. Please note that due to significant demand, if items are not purchased on our website ahead of time, it is first come first serve.

Yes, we use studio lighting and high-definition photography to ensure that the item you see is exactly what you’ll receive.

We provide condition guidelines to help you assess an item’s current state. Since our furniture is pre-owned, we strongly encourage you to inspect each item upon delivery or pickup to ensure satisfaction. Once delivery or pickup is accepted, all sales are final.

• Like New: Nearly perfect with virtually no signs of use.
• Good: Shows expected wear from regular use, with possible minor nicks, dents, or tears—typical for most household furniture.
• Fair: Fully functional but has noticeable stains, tears, or defects.

Yes, our team can provide a Certificate of Insurance as needed by your building's management. Please let us know by calling our showroom staff during business hours at +1 (720) 689-4656.

We can usually deliver in as fast as 2 business days.

The delivery fee is $99 for locations within 40 miles of our showroom. For destinations beyond 40 miles, an additional $1 per mile applies for the extra distance.

Yes, you may pickup from our Denver showroom. Open 11AM to 7PM weekdays, 11AM to 5PM Saturday, closed Sunday. Select "Pickup from store" at checkout.

After an order is placed, you will receive a delivery link in your order confirmation email. You will then select a day, and be contacted the evening before with a 3-4 hour delivery window and call 30 minutes before arrival.

Yes, for deliveries please call our showroom staff at +1 (720) 689-4656 during business hours before the day of delivery. For store pickup, no additional contact is needed.

Delivery orders cancelled on the day of delivery will not have their delivery fees refunded. Store pickup orders do not incur any additional fees for cancellation.

You have 5 days to return an item. For deliveries, inspect it while the crew is there. If you don’t notify them before they leave, returns must be brought to our showroom within 5 days. Delivery fees are non-refundable.

No, we offer the option for you to select "contactless delivery" when scheduling your delivery time.

Before your appointment, please measure all doorways, elevators, and hallways to ensure your item will fit. If you realize the item is too large for your space, call our showroom staff +1 (720) 689-4656 before your scheduled delivery, and we’ll assist with swapping the item.

Please note: We do not offer specialty services such as couch disassembly, door or fixture removal, window delivery, or fire escape delivery. If delivery cannot be completed due to these issues, your payment will be refunded minus the non-refundable delivery fee.

Tipping is entirely optional, but you are welcome to tip if you feel you’ve received exceptional service. The SellBuddy team is strictly prohibited from soliciting tips under any circumstances.